These Terms of Use (“Terms”) set forth the terms and conditions that govern your use of the services provided by Glownest Spa LLC (“Glownest Spa,” “we,” “our,” or “us”). By accessing or using the service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and comply with all applicable laws and regulations. If you do not agree to these Terms, you may not access or use the service.We reserve the right to modify these Terms at any time. Your continued use of the service following any such modification constitutes your acceptance of the updated Terms.

IMPORTANT NOTICE:

These Terms include an arbitration clause requiring you to resolve disputes through individual arbitration rather than jury trials or class actions, and they limit the remedies available to you in the event of a dispute.

1. Service Overview :

The "Service" includes our website (www.glownestspa.com), mobile applications, and related offerings that allow users to book appointments for various beauty and wellness treatments provided by independent beauty professionals.

2. Eligibility :

By using the Service, you confirm that you:

• Are at least 18 years old or have obtained parental or guardian consent.

• Have not been previously suspended or removed from the Service.

• Agree to use the Service in accordance with these Terms and applicable laws Individuals under 18 may receive services only if booked and supervised by a parent or legal guardian.

3. Account Registration :

You may be required to create an account to access certain features. You agree to:

• Provide accurate and complete information.

• Keep your credentials secure.

• Be responsible for all activities occurring under your account.

4. Privacy Policy :

Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference. By accepting these Terms, you also agree to the Privacy Policy.

5. Service Rules :

You agree not to:

• Use the Service for any unlawful or prohibited purpose.

• Use the Service to build a competing platform.

• Transmit harmful code or disrupt functionality.

• Interfere with the proper operation of the Service.

6. Professional Services Disclaimer :

Glownest Spa LLC does not provide medical advice. The beauty professionals listed on the platform are independent contractors, not employees or agents. We do not guarantee the accuracy of licenses, certifications, or qualifications and are not liable for their services.

7. Payments and Fees :

You agree to pay all fees applicable to your bookings. Fees may vary by time, location, and service. All payments are non-refundable except as described in our Cancellation Policy.

8. Cancellation & Rescheduling Policy :

Cancellations:

• More than 12 hours in advance: No fee.

• 10 to 1 hour before: 50% fee.

• Less than 1 hour: Full fee.

Rescheduling:

• More than 5 hours in advance: No fee.

• 2 to 5 hours before: 25% fee.

• Less than 1 hour: 50% fee.

9. Intellectual Property :

All content on the Service is owned by or licensed to Glownest Spa LLC. You may not use, reproduce, or distribute any materials without our express written permission.

10. Limitation of Liability :

To the maximum extent permitted by law, Glownest Spa LLC is not liable for any indirect, incidental, consequential, special, or exemplary damages related to your use of the Service.

11. Indemnification :

You agree to indemnify and hold harmless Glownest Spa LLC and its affiliates from any claims, liabilities, or expenses resulting from:

• Your use of the Service.

• Your violation of these Terms.

• Your interactions with beauty professionals.

12. Dispute Resolution (Arbitration Clause) :

All disputes will be resolved through binding arbitration administered by the American Arbitration Association. You waive your right to a jury trial or class action.

14. Severability :

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Force Majeure :

Glownest Spa LLC is not liable for delays or failures due to causes beyond our control, including natural disasters, war, labor shortages, power outages, or acts of God.

16. DMCA Notice :

To file a copyright infringement claim, email us at [email protected] with:

• A signature of the copyright owner or agent.

• Description of the copyrighted work and material in question.

• Your contact information.

• A statement of good faith.

• A statement under penalty of perjury confirming your authority.

17. Feedback :

By submitting feedback or suggestions, you grant us a non-exclusive, royalty-free, worldwide, irrevocable license to use it for any purpose, without compensation.

19. Third-Party Services :

We may link to third-party websites or services. Glownest Spa LLC is not responsible for the practices or content of third-party providers. Disputes with third parties are between you and them.

20. Contact Us:

If you have questions about these Terms, please contact us at:

📧 [email protected]